The Hermitage Hotel

Terms & conditions

This is where you can find various terms and conditions relating to bookings at The Hermitage Hotel (Part of Oceana Hotels & Restaurants).

  • Providing you have booked directly with the hotel, Central Reservations Department or the hotels direct website, if you find a lower rate like for like we will match the rate plus an additional 10% discount within 48 hours of your booking being made. Our reservations team must be able to see the rate on the public site to qualify.
  • This rate does not apply to any promotions discounts or special offers made.
  • The terms of booking will be the same as the terms that apply to the rate which is being discussed i.e. APR, best available etc. and will be inclusive of the same terms i.e. room only, bed and breakfast or dinner bed and breakfast.
  • Please be advised that any booking clubs such as Genius or mobile promotions or Expedia’s MOD do not apply to this offer as they are member only rates.
  • If a reservation has already been made and a rate subsequently is seen at a lower rate we will be unable to match that rate if this is out of the 48 hour period.

Limited Parking is available free of charge within the hotel grounds on a first come first served basis only for guests who book directly with the hotel by phone or on our official website. The guests booking through a third party will be charged £14.00 per day. Vehicles & their contents are parked entirely at the guests own risk. Please register your car at reception on arrival. On street parking is available but chargeable for a small fee.

Please note on check in, all we will require is the same credit or debit card used to pay for the room either in part or full to be present for a chip and pin security swipe. If this card is not presented, the payment will be refunded to the original payment method and you will be asked for an alternative form of payment before check in is permitted. A third-party authorisation form can be provided on request from our Central Reservations Department 01202 298350 which can cover stays up to the value of £500.00 for cards not present on arrival (At least 48 hours’ notice required), anything over this amount will need to be paid via Bank Transfer.

On check in, you will be asked if you wish to open a credit facility to charge extras to during your stay, a valid credit or debit card will be pre-authorised for an amount you choose upon check in. Once this limit is reached the hotel will automatically collect the authorisation and ask you for another pre – authorisation before reopening the facility. Should you choose not to open an account you will need to pay as you go for any extras you have, all of our outlets accept cash and card payments. In the event you do not use your credit facility, any amount pre-authorised will be released on your departure.

We allow the accommodation of small dogs under 10kg (one dog per room) at a supplement of £20 per day. As a matter of courtesy to other guests, dogs are only allowed in certain OUTDOOR public areas at the Hotel, mainly because food is served throughout our bars, lounges, restaurants and terrace areas. Please ask a member of the team for designated dog friendly areas. We do not permit dogs in our Premier, Superior, Superior Deluxe or Suite Bedrooms. A pet bond must be signed at check in, along with a £50 refundable deposit. Any damage, soiling or excessive dog hair on soft furnishings will incur specialist cleaning charges. Cats & other animals are strictly prohibited. Guide and assistance dogs are exempt from this policy and charges providing correct certificate / paperwork is provided on check in.

All same sex groups will be required to pre authorise & sign a £100 per person bond on arrival, monies will only be taken if the terms and conditions of the bond are broken. All bookings of 6 or more rooms booked together will be treated as group bookings as per Oceana Hotels’ policy. Group bookings will be contacted within 7 days of making the reservation and will be treated as advance purchase bookings. The full non-refundable payment will be required within 7 days of the reservation being made, no cancellations, modifications or refunds will be permitted for any group bookings. These group terms and conditions override any rate policy that has been booked. In case of payments not received within 7 days of the booking being made, the Hotel reserves the right to cancel the booking without any liability or further communication.

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